The Arzu Dress in Off White

For US orders:

Shipping:

• Most items ordered are processed within two business days. In case of unpredictable technical problems, we will inform you about the delivery delay by email.
• We are not responsible for any shipping delays once the item has been dispatched.
• We offer free delivery within the USA for all orders by UPS (3-5 business days).
• The estimated delivery timeframe does not include weekends, public holidays, or peak sale periods.

Returns:

• If you wish to return an item within 14 days of receiving your order, we offer free returns subject to these conditions only: items must be returned in original condition - unworn, unwashed, unaltered and with all original tags attached and packaging. Please ship items back in original shipping box to ensure they are appropriately protected in transit. Any products marked as Final Sale or Last Chance have a strict no returns, exchanges, or refunds policy unless the item is deemed faulty.
• Your return will be processed as soon as possible but please allow up to 10 days for your refund to be processed. Your return will be credited to the same card used to make the original payment. You will be notified by email when your return has been received and processed. 

For International orders:

Shipping:

• Most items ordered are processed within two business days. In case of unpredictable technical problems, we will inform you about the delivery delay by email.
• We are not responsible for any shipping delays once the item has been dispatched.
• We offer free worldwide delivery only for orders 350 US dollars and up by UPS (3-5 business days). The international orders including the items on sale and reaching the total amount less than 350 US dollars will be shipped with a 45 US dollars delivery charge.
• The estimated delivery timeframe does not include weekends, public holidays, or peak sale periods.
• Delivery within 3-5 business days by UPS International shipping charges do not include taxes or duties. You may be subject to import duties and taxes at checkout. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates.
• For international orders; customs policies vary widely from country to country; please contact your local customs office for more information. When ordering from us you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.
• If you choose to refuse your shipments or return your purchase, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our US address. This amount will be deducted from your merchandise refund.

Returns:

• If you wish to return an item within 14 days of receiving your order, we offer free returns subject to these conditions only: items must be returned in original condition - unworn, unwashed, unaltered and with all original tags attached and packaging. Please ship items back in original shipping box to ensure they are appropriately protected in transit. Any products marked as Final Sale or Last Chance have a strict no returns, exchanges, or refunds policy unless the item is deemed faulty.
• Your return will be processed as soon as possible but please allow up to 10 days for your refund to be processed. Your return will be credited to the same card used to make the original payment. Refunds are for product only and do not include any initial shipping costs. You will be notified by email when your return has been received and processed.