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FAQ
Below are some of are common questions:
Once you complete your purchase, you will receive an order confirmation email with your order details.
If you don’t see it in your inbox within a few minutes, please check your promotions or spam folder.
When your order ships, you will receive a second email with tracking information so you can follow your delivery.
If you need to update your shipping address, please contact us as soon as possible.
Orders are usually processed within two business days, so changes can only be made before your order has been dispatched.
Once a parcel has shipped, we’re unable to modify the address or redirect the package.
Yes — we offer worldwide shipping.
- Free international shipping is available for all orders USD 350 and above.
- Orders below USD 350 ship internationally and the price will be calculated at checkout
- Delivery is typically 3–5 business days via UPS.
Please note:
- International shipments may incur customs duties or taxes, which vary by country.
- Any customs delays are outside our control.
- If a shipment is refused, all duties, taxes, and return shipping fees will be deducted from your refund.
We aim to process all orders within two business days.
Once shipped, delivery times are:
- USA: Free UPS delivery in 3–5 business days
- International: UPS delivery in 3–5 business days (free for orders USD 350+)
Please keep in mind:
- Delivery timeframes exclude weekends, holidays, and peak periods
- We are not responsible for delays once a package has been handed to the courier
- International orders may be subject to customs processing, which can extend delivery times